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Which UK airports do you fly from?

We offer flights from the following UK Airports: 

London GatwickLondon HeathrowLutonStansted, London City, ManchesterEast MidlandsBirminghamBristol, Exeter, Leeds Bradford, Bournemouth, Newcastle, Southend, Doncaster, Liverpool, NorwichSouthamptonCardiffGlasgow, Prestwick, Aberdeen, Edinburgh, Belfast and City of Derry.


How do I find out which terminal I am flying from?

We offer flights from several UK airports. Terminal information will be stated on your itinerary/confirmation sent to you. If Terminal information aren’t stated, you may contact us on: or 0207 586 1234.


Methods of payment and card charges

There is a surcharge of 1.5% - 2% for payments made using most Credit Cards. Payments made using American Express will incur surcharge of 3%. There is no surcharge for payments made using UK Debit Cards (except Debit Cards issued by a bank outside the UK for which a surcharge of 2% will be applied). There is no surcharge for payments made by Bank Transfers in to our Lloyds Bank account 01030799, sort code 30-90-72 with your booking number as Reference. Customers can also now pay with PayPal.


How do I amend my booking?

It may become necessary for you to make an amendment to your booking after the initial booking has been made and, in these circumstances, we will make every effort to help in the best possible way. If you need to make such an amendment to your booking, please call us on 0207 586 1234. For more information on how to amend a booking visit our Booking Terms and Conditions page.


How can I book flight extras?

To book flight extras such as extra baggage, pre-assigned seats etc please contact our Customer Services team on  or call us on 020 7586 1234 for further information. Please have your booking handy to be quoted when you contact us.


How can I amend any flight extras I have booked?

To amend the flight extras, you have booked, please contact our Customer Services team on  or call us on 020 7586 1234 for further information. Please have your booking handy to be quoted when you contact us.


Are my details secure online?

Yes, your debit or credit card details are secured when used online under PCI DSS rulings. Classic Travel is committed to protecting your privacy online (SSL). We will not share your personal information without your consent unless required by law. Our website is fully secured and is certified by Comodo Secure

Do I need to give my passport details in advance?

For security reasons most flights United States, Canada, Caribbean Islands and few other countries now require airlines to provide details about their passengers before they travel which includes Date of Birth and passport information. This is known as Advance Passenger Information (API) This information can be provided later if required. We will let you know accordingly.


What is API?

Advance Passenger Information (API or sometimes APIS) is information required by specific governments prior to travel. It is information taken from your travel document (normally your passport) and the data will be sent to the appropriate countries' government agencies by the airline on which you are travelling. There are a number of countries that require airlines to collect APIS data and you may also hear it called Secure Flight for the US and e-Borders for the UK.
You are also required to provide API if your booking includes a flight on EasyJet or Ryanair.

Do I need to check in online before travelling?

This will depend on the airline. For most airlines there is no requirement to check in online. If however your booking includes an EasyJet or Ryan Air flight you will receive an email containing your booking reference inviting you to check in online which you will need to do to obtain your boarding cards. In some circumstances we will check in online on your behalf and you will subsequently receive your boarding cards by email within 14 days of departure. The itinerary that you receive from Classic Travel will detail the exact procedure for the airline that you have made your booking with and whether there is a requirement for you to check in online.


How do I cancel my booking?

It may become necessary for you to cancel your booking and we will make every effort to help. If you do need to cancel your booking call us on 020 7586 1234. For more information on how to cancel a booking visit our Booking Terms and Conditions page.

Mostly discounted flights once booked are non-refundable. It is strongly advisable to take adequate Travel Insurance to cover you for cancellations, medical and baggage etc throughout your entire trip. Please call us on 0207 586 1234 to discuss this option.


Do I need to inform you of a disability?

To allow us to ensure that the flights, hotels and transfers selected are suitable for your needs, we advise you to speak to our reservations staff before making your booking on 020 7586 1234


How do I make a complaint?

If, while you are overseas, you or any member of your party has a complaint about the performance of any of the services provided as part of the arrangements we have confirmed, you must firstly raise your complaint with our local representative (or if none - our local agent or the supplier of the service) who will do their best to resolve the matter to your satisfaction on the spot. If this cannot be achieved, you must obtain and complete a report form from our representative, agent or supplier outlining your complaint and we cannot accept any claim on your return from holiday unless this procedure has been followed. On your return to the United Kingdom, if you still wish to pursue your complaint, you must write to Customer Services Department, Classic Travel, 116 Pinner Road, HA1 4JD, quoting your booking reference number and giving all relevant details of your complaint and we therefore ask that your complaint is received within 28 days of your return to the UK. Please note that we cannot accept any correspondence or claims from any other member of your party (although you may write on their behalf). If Classic Travel does not hear from you within that period, you will be deemed to have waived any claim you might have had against us or any hotelier or accommodation provider.


How can I give feedback about my holiday? 

We hope you have had a fabulous holiday and greatly appreciate your feedback on every aspect of your holiday and the services we provided. If you wish to leave a review you can do so via with your booking reference. The information you provide will be analysed and used to implement changes and improvements to all our services and suppliers, in order to offer you the best holiday experience possible.


Ticket-Less Travel

Following extensive development and trials, you and your party will now be able to travel without tickets.
This means that, subject to payment of the balance of the price of your holiday you can simply turn up at your departure airport with your passport and any required visa for your destination and board your flight*. We will however email you your Travel Itinerary which we suggest that you print and take with you to the airport in case there is any query at check-in.
If you have any urgent queries about Ticket-less Travel, please call our Customer Services Team on 020 7586 1234.
*For certain airlines you will need to check-in online before your departure date or you may be subject to a charge by the airline.


I haven’t received a booking confirmation yet. What should I do?

You should receive a booking confirmation by email within minutes of confirming your booking. If however you do not receive a booking confirmation then contact us on  or on 020 7586 1234 with your Booking Reference.


I am pregnant. Do I need to advise anyone before I travel?

If you are more than 28 weeks pregnant your airline will require a medical certificate of fitness to allow you to fly. If you are more than 32 weeks pregnant you will not be permitted to fly. Whatever stage of your pregnancy you are at, we do recommend that you seek advice from your doctor before booking or travelling.


I am under the age of 18. Am I able to travel without my parents?

For persons aged 16 years or over but under 18 on the date of return who are travelling unaccompanied by a responsible adult, we will only accept bookings if an adult agrees to be responsible for any costs arising from the booking or its cancellation.


Has my booking been confirmed?

At the end of the booking you will be allocated a unique booking reference number. Please print the page or write down the reference number. Shortly afterwards you will receive an email confirmation if the e-mail address you have entered is correct.
Your travel document containing your travel arrangements will be emailed to you two weeks prior to departure. If we don’t have an email address for you, then we will post the itinerary to you.


What is an early booking discount?

Where you see the words Early Booking Discount, we are able to offer an especially low price which will enable you to make some great savings! This discount is included in the per person price shown for each flight/hotel/apartment/transfer.
To take advantage of this low price, you must book before the date shown. After that date we may increase these prices. These low-priced flights/hotels etc are limited and will be available on a 'first come, first served' basis, so remember to book early for the best bargains. You can save more as these fantastic low prices are in addition to any other offer or discount you may qualify for on the holiday you select.


How do I make a special request?

If you have any special requests, which are not mentioned in connection with the arrangements described on the website (such as dietary requirements, a need for special assistance or accommodation requests such as ground floor room) please contact us no later than 7 days prior to departure.
To pre-book seats, please ring our Customer Services team on 020 7586 1234 as early as possible but no later than 2 weeks prior to departure. Please note that we will always do our best to meet such requests but cannot guarantee to do so, and in no circumstances will any such request be accepted by us to form part of our contractual obligations.


What age do you classify children as?

At most flights & hotels children's ages are between 2 and under 12. For most of our self-catering accommodation children's ages are between 2 and under 16.

For any more FAQs, information, please contact us on:  0207 586 1234 or send us an email on: